Refund & Return Policy

At Prime Vault, we are committed to providing reliable electronic devices, including mobile phones, cameras, and related accessories. Customer satisfaction is important to us, and our Refund and Return Policy is designed to ensure a fair and transparent shopping experience.

If you receive a product that is damaged, defective, or significantly different from the product description, you may request a return within 7 days of receiving the item. To qualify for a return, the product must be unused, in its original condition, and returned with all original packaging, accessories, manuals, and proof of purchase.

Customers must contact our support team before sending any product back. Our team may request photos or details to verify the issue and guide you through the return process. Once the request is approved, the product should be carefully packaged and returned according to the provided instructions.

After the returned item is received and inspected by our team, an eligible refund will be processed. Refunds are generally issued through the original payment method used during the purchase. Processing time may vary depending on the payment provider or banking system.

Please note that products damaged due to misuse, physical damage after delivery, or unauthorized repairs are not eligible for return or refund. Shipping charges may also be non-refundable unless the return is due to a confirmed product defect or order error.

Prime Vault values customer trust and continuously works to provide quality electronics with dependable service and support.